We offer worldwide shipping and use Canada Post Express for shipping within Canada. Orders will be processed within 1 business day and shipped via Canada Post Express, which usually takes 1-3 business days to arrive. For orders shipping to the USA and other international locations, we use USPS or UPS, and shipping times may vary based on the destination country. Free shipping is available for all orders over $150. For orders under $150, shipping fees will be calculated at checkout based on the destination and shipping method selected. Please note that all shipping times are estimates and may be impacted by factors beyond our control, such as weather, customs delays, or carrier issues. We are not responsible for any delays or issues that occur during shipping. If you have any questions or concerns about shipping, please don't hesitate to contact us at support@tiajewels.com

We want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns or exchanges within 14 days of delivery.To be eligible for a return or exchange, the item must be unused and in the same condition that you received it. It must also be in the original packaging. To initiate a return or exchange, please contact us at [insert contact information] and include your order number and reason for return.If you choose to return an item, you will be responsible for the return shipping costs. Once we receive and inspect the returned item, we will issue a refund to your original payment method, minus any shipping costs. Refunds may take up to 5 business days to process.If you choose to exchange an item, please contact us to initiate the exchange and let us know which item you would like to exchange for. We will then send you instructions on how to return the original item, and once we receive and inspect it, we will ship out the exchange item. Please note that shipping costs for exchanges are the responsibility of the customer. Please note that personalized or customized items are not eligible for returns or exchanges. If you have any questions or concerns about our return or exchange policy, please don't hesitate to contact us at support@tiajewels.com

We value your privacy and are committed to protecting your personal information. This privacy policy outlines what information we collect, how we use it, and how we keep it safe. Information We Collect: When you make a purchase from our website, we collect personal information such as your name, shipping address, billing address, email address, and payment information. We also collect non-personal information such as your IP address and browsing activity on our website. How We Use Your Information: We use your personal information to fulfill your order and provide you with updates about your order status. We may also use your email address to send you marketing emails about our products or promotions, but you can unsubscribe at any time.

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